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We will update you with a tracking number through email approximately 2-5 days after you place your order.
We source our products globally to allow us to find the best variety of products, at competitive prices. Products with high demand will take 2-4 weeks for delivery.
We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from your other ordered products.
If you just recently received a tracking number and it does not show any progress of the package it is most likely because the product shipped from one of our manufacturing sites abroad.
In this case the tracking number will not register until it reaches a USPS sorting facility. This is usually about 1 ~ 1.5 weeks after the product was shipped.
Yes!!! We ship worldwide, for FREE!!!
You can contact us by emailing helpdesk@EightStarProducts.com
We have a dedicated sourcing team who work directly with our manufacturers. Our team reviews all complaints directly with our manufacturers to be sure these issues are properly addressed.
1. Go to the item page of the product that you would like to order.
2. Select the quantity and color/style/size of items that you would like to order and click "Add to Cart"
3. Click "Check Out" in the pop-up window.
4. In the new page, please fill in your information (Email, Name, Shipping Address), then click "Continue to Shipping Method"
5. Click "Continue to Payment Method" on the screen.
6. Then fill in your credit card information and click "Complete Order" to finish the transaction.
We are focused on sourcing the best products for our customers. As a result, we are constantly researching and adding new quality products to our store.
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